Q1: What is the MOQ?
Generally, there is no MOQ for processed glass, but if you want to receive the best price, the more quantity, the better price.
Q2: What is the payment method?
We accept PayPal, Western Union or T/T. Details will be advised after confirmation of the order.
Q3: Could I have a free sample to verify the quality?
Small samples are free, customized samples are charged.
Q4: What is the shipping method?
For small amounts, usually sent by air shipping (DHL/UPS/FedEx). Takes 4-5 working days. For large amounts, usually delivery by ship (FOB/CIF). Takes around 25-30 working days (Depend on which country).
Q5: Can I visit your factory?
Yes, we welcome all customers to visit our factory when you have real requirements. We will take you to each of our production lines and discuss orders in our office.
Q6: Do you offer guarantees for the products?
Yes, generally, we offer a 5-year warranty for processing glass based on your normally uses. We advise you use it in a right way to keep your products service life in a long time (more than 5 years).
Q7: How do you control the quality of your products?
We have standard management in our factory based on ISO system and train our staffs regularly. Our production department will choose high-quality materials for glass strictly for finished excellent products. And we have QC for every process; once we find little problems, we will replace the glass to make sure every piece of glass going to warehouse is in good condition.